GDPR Policy

ZestChem Australia is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR) and other relevant data protection laws. This policy outlines how we collect, use, store, and protect your personal data.

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1. Data We Collect
We collect and process personal data necessary for our business operations, including:

Contact Information: Name, email address, phone number, and business details.
Service-Related Data: Information related to waste management services, billing, and account details.
Website Usage Data: IP addresses, cookies, and browsing behavior for analytics and service improvements.

2. How We Use Your Data
We process personal data for the following purposes:

Providing Services: Managing waste collection, IBC/drum supply, and customer support.
Communication: Sending service updates, invoices, and responding to inquiries.
Legal Compliance: Meeting regulatory requirements and ensuring waste disposal compliance.
Marketing (with Consent): Sending promotional offers and industry updates (you can opt out anytime).

3. Lawful Basis for Processing
We process personal data based on:

Contractual Obligation: To fulfill our service agreements.
Legitimate Interest: To improve our services and customer experience.
Legal Compliance: To meet regulatory and environmental requirements.
Consent: For marketing and non-essential communications.

4. Data Sharing & Security
We do not sell or rent personal data to third parties.
Data may be shared with trusted partners (e.g., payment processors, logistics providers) under strict confidentiality.
We implement security measures to protect against unauthorized access, loss, or misuse.

5. Data Retention
We retain personal data only for as long as necessary to fulfill contractual, legal, and business purposes. Data no longer needed is securely deleted.