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Fair Use Policy

At ZestChem Australia, we are committed to providing high-quality waste management and environmental solutions while ensuring fair and responsible use of our services. This Fair Use Policy outlines the guidelines for using our services to maintain efficiency, sustainability, and fairness for all customers.

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1. Responsible Use of Services
Our services, including waste collection, vacuum excavation, IBC and drum pickup, and waste audits, must be used for legitimate business purposes.
Customers must not misuse or exploit our services in a way that causes undue strain on resources or negatively impacts other clients.


2. Waste Compliance & Safety
Customers must accurately disclose the type and volume of waste being disposed of.
Hazardous or prohibited waste materials must be handled in compliance with Australian environmental regulations.
Any misuse, improper storage, or illegal disposal of waste may result in service suspension.


3. Service Availability & Limits
While we strive to provide 24/7 support, excessive or unreasonable requests beyond standard business use may be subject to review and additional charges.
Fair scheduling of pickups and collections ensures that all customers receive timely service without delays.


4. Abuse & Unlawful Activity
Customers must not engage in fraudulent, deceptive, or illegal activities while using our services.
Any attempt to manipulate or overuse services beyond reasonable limits may result in termination of service.


5. Policy Enforcement
ZestChem Australia reserves the right to monitor service usage and take action where necessary to ensure compliance with this policy.
If a customer is found to be in violation of this Fair Use Policy, we may issue a warning, adjust service terms, or suspend/terminate services as required.

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